Customers who use our Services (typically government agencies and public sector organizations)
End users who access our Services through a Customer account (such as Customer employees and administrators)
Job applicants who apply for positions through our platform
Website visitors and other individuals who interact with CivicHire
Account information (name, email address, password, organization information)
Profile information (job title, department, profile picture)
Contact information (phone number, address)
Payment and billing information (credit card details, billing address)
Communications and feedback you provide to us
Any other information you choose to provide to us through the Services
Contact information (name, email address, phone number, address)
Resume/CV information (work history, education, skills, certifications)
Job application information (cover letters, answers to screening questions)
Demographic information (to the extent permitted by applicable law and as required for government compliance reporting)
Background check information (where applicable and with explicit consent)
References and prior employment verification information
Any other information provided by applicants during the application or recruitment process
Device information (IP address, browser type, operating system)
Usage information (pages visited, features used, time spent, links clicked)
Log data (access times, error logs, hardware and software information)
Cookies and similar tracking technologies (as described in our Cookie Policy)
Location information (derived from IP address or if you choose to share precise location data)
Customers who provide end user or applicant information
Service providers who help us provide our Services
Identity verification services (for background checks, where applicable)
Public sources (such as publicly available government records or professional networking sites)
Partners with whom we offer co-branded services or engage in joint marketing activities
To provide, maintain, and improve our Services
To create and manage your account
To process payments and fulfill orders
To respond to your requests, comments, and questions
To develop new features, products, and services
To prevent, identify, and address technical issues
To monitor and analyze trends, usage, and activities in connection with our Services
To enable Customers to post job listings
To enable job applicants to search and apply for jobs
To facilitate the application review and selection process
To help Customers manage the hiring and onboarding processes
To generate anonymized analytics and reports for Customers
To send administrative messages about your account or the Services
To provide customer support and send related communications
To send you technical notices, updates, security alerts, and other support and administrative messages
To send you marketing communications about our products, services, and events (subject to your consent where required by law)
To respond to your inquiries and requests
To comply with applicable laws, regulations, and legal processes
To protect our rights, privacy, safety, or property
To protect against fraudulent, harmful, unauthorized, unethical, or illegal activity
To enforce our Terms of Service and other agreements
Performance of a Contract: When we need to process your personal information to perform our obligations under a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, and where your interests and fundamental rights do not override those interests.
Compliance with Legal Obligations: When we need to process your personal information to comply with a legal obligation.
Consent: When you have given us your consent to process your personal information for a specific purpose.
We share job applicant information with the Customer to whom the applicant applied
We provide analytics and reporting to Customers about their job postings and applicants
Cloud hosting and infrastructure providers
Payment processors
Analytics providers
Customer support services
Email and communications providers
Security and fraud prevention services
To comply with applicable laws, regulations, or legal processes
To respond to lawful requests from public authorities, including to meet national security or law enforcement requirements
To protect our rights, privacy, safety, or property
To investigate potential violations of our Terms of Service or this Privacy Policy
To detect, prevent, or address fraud, security, or technical issues
In connection with a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, in which case the acquirer may continue to use your information as set forth in this Privacy Policy
With third parties when you have given your consent to do so or otherwise directed us to share your information
Encrypting sensitive personal information both in transit and at rest
Implementing access controls and authentication mechanisms
Regular security assessments and penetration testing
Employee training on data security and privacy
Physical security controls for our facilities
Access: You have the right to request information about the personal information we have about you.
Correction: You have the right to request that we correct inaccurate or incomplete information about you.
Deletion: You have the right to request that we delete your personal information in certain circumstances.
Opt-out: You have the right to opt-out of marketing communications.
Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Objection to Processing: You have the right to object to the processing of your personal information in certain circumstances.
Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
Standard Contractual Clauses approved by the European Commission
Where applicable, the EU-U.S. Data Privacy Framework and the UK Extension
Data Processing Agreements with our service providers and Customers
State and local public records laws
Freedom of Information Act (FOIA) and similar state laws
Federal, state, and local employment and civil rights laws
Government procurement regulations
Data security standards applicable to government systems
110 Wintergreen Road
Branson, MO 65616
United StatesEmail: [email protected]